Frequently Asked Questions
Everything you need to know about your favorite whimsical styles.
How can I track my Betsey Johnson order?
Once your order ships, you will receive a confirmation email containing a tracking number. You can use this number on our carrier's website to monitor your package's journey to your doorstep.
What is your return policy for shoes and apparel?
We accept returns of unworn, unwashed, and undamaged items with original tags attached within 30 days of purchase. Please note that items marked as 'Final Sale' cannot be returned or exchanged.
Do you offer international shipping?
Yes, we ship our bold designs to many countries worldwide. Shipping costs and delivery timelines vary by destination and will be calculated at checkout.
How do I know what size to order?
Each product page features a detailed size guide to help you find the perfect fit. Since our styles range from form-fitting dresses to oversized accessories, we recommend checking the specific measurements provided.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and buy-now-pay-later options like Klarna and Afterpay for your convenience.
Are your products covered by a warranty?
We take pride in our craftsmanship. If you receive a defective or damaged item, please contact our customer service team within 48 hours of delivery with photos so we can make it right.